TERMS AND CONDITIONS
Terms and conditions apply to all Contract, Top Up, uChoose and Prepaid price plans and deals. Visit vodacom.co.za for full terms and conditions or ask in-store for a copy.
ALL PRICE PLANS AND DEALS
All prices shown include VAT unless otherwise stated. E&OE (Errors and Omissions Excluded). Standard RICA rules and processes apply. Vodacom reserves the right to alter or withdraw the deals advertised without notice. Handset options are dependent on the deal selected. OBF (out-of-box-failure replacement) will apply as per existing OBF rules. Promotions or offers advertised in this booklet are subject to change at the discretion of Vodacom and subject to their own terms and conditions The Vodacom SIM may only be used for the purpose intended, use outside of what is considered reasonable for private, non-commercial use and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer will be considered as abuse. Data usage, bundles and price plans apply to standard consumer APNs unless otherwise stated. New or upgrading contract, Top Up, and uChoose customers will be subject to credit vetting before approval. All post-paid deals are subject to signing a 24-month Vodacom Contract and a once-off SIM and Connection fee of R204 unless otherwise stated. International calling and roaming usage is excluded from all-inclusive benefits, unless otherwise stated. Downward migrations and cancellations may attract penalty fees. All monthly allocations included as part of your price plan cannot be transferred.
RICA
All SIM cards must be registered in terms of Regulation of Interception of Communications and Provision of Communication-Related Information Act, 2002 (Act 70 of 2002) (RICA) before activation. You are required to present the following documentation: (i) Your ID book or passport; (ii) proof of residence (not older than three months), e.g., municipal rates and taxes invoice, telephone or cellphone account or any other utility bill or retail account. If you live in an informal settlement, provide a letter from the local school, church or retail store where you currently receive your post.
PREPAID
Subject to RICA and in-store activation of a Prepaid Starter Pack. Dial *135 and select ‘Balances’ to check your balance.
DATA
Customers will be charged for the volume of data sent and received, not the time spent connected, unless otherwise stipulated. Transfer speed is not guaranteed and is dependent on network availability and device capability. A compatible device is required to use the LTE, 3G and HSDPA services. Prepaid, Top Up, and uChoose customers should ensure that the balance in their Airtime account is sufficient for any downloads or other activity. Customers will not be refunded if they attempt to download any items, and they run out of funds during this download, causing the session to be terminated. Data Bundles: All Once-off Data bundles will have validity up until 23:59 of the 30th day from and including the day of purchase. Monthly recurring Data bundles (unless otherwise specified) are available for use for up to 60 days, or until the end of the next calendar month. Once customers have used up their Data bundles, or they have expired, the out-of-bundle rate per MB will be applied respective of their price plan. See your applicable price plans terms and conditions for your out of bundle rate per MB. Data bundles only apply to national Data usage; no roaming Data usage will be deducted from available Data bundles. Night Owl Data: Night Owl Data bundles are available for use between midnight to 05h00. Prepaid and Hybrid can purchase Night Owl data bundles while customers on Post-paid who purchase recurring data bundles receive a Night Owl allocation as part of their bundle. Please also note that 24-month data contracts receive a monthly Night Owl bundle allocation in their contract. Data sharing SIMs (DSS): A once-off SIM and connection fee is charged for each Data-sharing SIM (DSS), as well as a monthly subscription fee for the service. Customers on Vodacom’s Red/Red+ Price Plans are not charged these fees for the first two Data-sharing SIMs while they remain on a Red/Red+ Plan. Data will be consumed using the LIFO (Last-In-First-Out) principle. The last bundle purchased or activated will be the first bundle consumed. All other available bundles will then be consumed in chronological order. Monthly recurring Data bundles on Contract uChoose or Top Up will be pro-rated (Data allocation and cost) in the month of purchase and the full allocation will only take place on the first of the next calendar month. Monthly recurring Data bundles on Prepaid will have the full allocation (Data and cost) applied on the day of purchase, and recurring allocations will take place every 30 days from and including the date of purchase. Once-off bundles will have the full Data allocation and associated cost applied at the time of purchase. Wi-Fi bundles can only be used in an AlwaysOn or G-Connect Wi-Fi hotspot. Customers will need a Wi-Fi capable device as well as a Vodacom single sign-on username and password to connect. This can be obtained by registering on http://www.vodacom.co.za Wi-Fi bundles can also be used on certain Mango national flights; bundles must be purchased before
boarding the plane.
SMS/MMS
SMS/MMS is charged for in accordance with the customer’s prevailing price plan. SMS/MMS bundles are available for use for 30 days from date of purchase/allocation and may be used only for sending SMS and MMS messages to any SA network. International destinations, roaming SMS/MMS services, premium services (SA and international) will be charged for according to the prevailing out-of-bundle rate for SMS/ MMS on the customer’s current price plan. SMS messages consist of 160 characters each; any characters in excess will be seen as a new message and billed/deducted accordingly.
SMART & SMART X+ PRICE PLANS
Smart Price Plan calls are billed per second and deducted from either available anytime minutes or billed at the applicable out of bundle voice rate. Anytime Minutes are available for calls to any SA network, anytime. Anytime Minutes may not be used for calls to international numbers; premium rated IVR services, premium shortcodes, and calls while roaming, these will be charged at the applicable rates on the Price Plan unless otherwise specified by the premium rated content provider. SMSs included in the price plan may only be used for SMSs sent to SA networks, SMSs sent to international numbers or premium rated content service providers will be charged at rates applicable to the customers’ price plan, unless otherwise specified by the premium rated content provider. Data included as part of the price plan may only be used within the borders of SA and may not be used for data roaming. Out-of-bundle rates will be applied once a customer has used the bundle (Minutes/SMSs/Data, where applicable), included in the price plan for any usage over and above the bundled amount. Anytime Minutes/SMSs/Data (MB) included in the price plan will be available for use for a maximum of one month after the month they were allocated.
FAMILY COVER
The Vodacom Cover for You and Your Family Product is only eligible for SA citizens between the ages of 18-60 years. This product is underwritten by Vodacom Life Assurance Company (RF) Limited and administered by Frank Financial Services (Pty) Ltd, an authorised financial services provider. Terms and conditions apply.
RED & RED+ PRICE PLANS
RED price plans have calls billed per second. Unlimited and Anytime Minutes are available for calls to SA networks, anytime and may not be used for calls to international destinations, premium rated IVR services, and premium rated DICONs, roaming call services, shortcodes, video IVR, Travel Talk service, conference calling or VOIP calls. Anytime Minutes and Data, included in the RED Price Plans will be available for use for a maximum of one month after the month they were allocated. Unlimited SMSs may not be used for SMSs to international destinations, premium rated services, shortcodes or roaming SMSs. Out-of-bundle rates applicable to the Price Plan will be applied once a customer has used the bundle (Minutes/ SMSs / Data, where applicable) included in the price plan. Additional Data Sharing SIMs added to RED price plans will be data Only SIMs and will not be GSM voice capable. The unlimited voice and SMSs offer on selected RED price plan(s) may not be used for commercial purposes and are subject to a Fair Usage Policy. Any use of this offer outside of what is considered reasonable for private, non-commercial use and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer will be considered as abuse. Data included as part of the price plan may only be used within the borders of SA and may not be used for data roaming. Calls made to international numbers or premium rated numbers will be charged at the applicable rates on the Price Plan unless otherwise specified by the premium rated content provider. SMSs sent to international numbers, or premium rated content service providers will be charged at rates applicable to the customers’ price plan unless otherwise specified by the premium rated content provider.
uCHOOSE FLEXI, uCHOOSE SMART and SMART TOP UP+ PRICE PLANS
uChoose Flexi, uChoose Smart and Smart Top Up+ plans have calls billed per second. Anytime Minutes are available for calls to any SA network, anytime. Anytime Minutes may not be used for calls to international numbers; premium rated IVR services, shortcodes, and calls while roaming. Calls made to international numbers or premium rated content providers will be charged at the applicable rates prevailing on the Price Plan unless otherwise specified by the premium rated content provider. SMSs included in the price plan may only be used for SMSs to SA networks, SMSs messages sent to international numbers or premium rated content providers will be charged at rates applicable to the customers’ price plan unless otherwise specified by the premium rated content provider. Out-of-bundle rates applicable to the price plan will be applied once a customer has used the bundle (Minutes/SMSs/Data, where applicable) included in the price plan. Anytime Minutes/SMSs/Data included in a uChoose Smart price plan will be available for use for a maximum of one month after the month they were allocated. Monthly subscription Airtime allocated on the uChoose Flexi price plans cannot be used for the purchase of premium rated content, Monthly VAS services or Airtime Transfer. Monthly subscription airtime allocated as part of uChoose Flexi Plans will carry over up to a maximum of two months allocation. uChoose customers have access to certain Prepaid VAS offers and services, which Vodacom reserves the right to discontinue. Data included as part of the price plan may only be used within the borders of SA and may not be used for data roaming.
SIM ONLY
SIM Only plans have calls billed per second. Anytime Minutes are available for calls to any SA network, anytime. Anytime Minutes may not be used for calls to international numbers; premium rated IVR services, shortcodes, and calls while roaming. These will be charged at the applicable rates prevailing on the price plan. SMSs included in the price plan may only be used for SMSs to SA networks. Other SMSs will be charged at rates applicable to the customer’s price plan. Out-of-bundle rates applicable to the price plan will be applied once a customer has used the bundle (Minutes/SMSs/Data, where applicable) included in the price plan. Customers will forfeit any Minutes, SMSs or Data not used in the month of allocation. All other Terms and Conditions, respective of the price plan type, i.e. uChoose Flexi, uChoose Smart Top Up+, Smart Top Up Data, Smart, Smart+, RED, RED More Data, RED+ or Mobile Broadband; apply to SIM-only price plans.
INSURANCE
Please note that additional insurance terms and condition apply to all Vodacom device deals containing insurance products. Visit www.vodacom.co.za/insurance for full insurance terms and conditions or contact 082 1952 should you have any insurance-related queries. Some important points to note: * For your insurance policy to remain active your Vodacom Contract subscription must always be up to date. If the listed SIM card is not in the insured device at the time of damage, loss or theft, the device will NOT be covered, and your claim will be declined. Vodacom Device Insurance is underwritten by Vodacom Insurance Company (RF) Limited and administered by Finrite Administrators (Pty) Ltd, an authorised financial services provider.
CONTRACT COVER
Vodacom Contract Cover is optional, and the monthly premium is R6.99. It covers the balance of your Vodacom Contract Subscription in the event of your death. This benefit will be paid to Vodacom (Pty) Ltd to fulfil your estate’s contractual obligation to Vodacom (Pty) Ltd. To be eligible for cover under the policy, you must be at least 18 years old and not older than 63 years of age. The cover will automatically end when you reach your 65th birthday or when the benefit is paid in the event of your death or on the date that your subscription contract ends with Vodacom (Pty) Ltd. Please note that when the cover under this policy ends, it will not have a cash value. You can cancel the cover at any time by sending an SMS with the keywords “CONCOVOFF” to 31050 or by calling 082 135. Visit vodacom.co.za for full terms and conditions. Vodacom Contract Cover is underwritten by Vodacom Insurance Company (RF) Limited.
LAY-BYE
All devices remain the property of Vodacom until full and final settlement has been received by Vodacom. Should you wish to cancel this agreement before final settlement, the amounts paid by you and received by Vodacom will be refunded upon submission of positive identification. Upon receipt of the final settlement, you may collect the device(s) from the store and provide valid identity documents (ID card or passport only). Proof of residence is needed for RICA if you purchase a SIM card and it is activated.
Visit vodacom.co.za for full terms and conditions.
